Exchanges & Returns
Want to return something? No problem. Try your purchases in the comfort of your own home, and if you need to send them back, you have 15 days from the date you received your order, to choose from two options: refund or store credit.
Shipping is complimentary on all returns
- Returning your Purchase
- To arrange for a return, please email us directly at firstname.lastname@example.org. We will assist in handling the return purchase for you.
- You can return using any secure means, but we may not accept liability. If you intend to do this, we recommend that when shipping an item over SGD$80, to consider using a trackable shipping service or purchasing shipping insurance.
- Refunds and Store Credits
- Once your return is received and inspected, we will send you an email to notify you of its arrival. We will also notify you of the approval or rejection of your refund.
- If you are approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.
- You may choose to receive a refund or receive store credit for returned items.
- Your refund will be credited to the original payment method or as store credit on your So'senz account.
- If your order has been sent to a destination within Singapore, all sales taxes will be refunded.
- Outside Singapore, customs duties and sales taxes are non-refundable through So'senz. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
- Late or Missing Refunds
- If you haven’t received the refund, first check with your bank or credit card company. It may take some time before your refund is officially posted.
- If you still have not received your refund, please email us at email@example.com.
- Final Sale
- We accept refunds on sale items, however, during our sale clearance, products marked as final sale cannot be refunded.
- Questions on our Refund Policy
- We are here to help if you have any further questions. Please contact our customer care team by email at firstname.lastname@example.org.